Terms and Conditions

1. General

These terms and conditions apply to bookings made through the Schipholtaxi website and to the taxi transportation services provided through those bookings.

By submitting a booking, you confirm that the information you provide is accurate and that you agree to these terms and conditions.

2. Booking a taxi

To make a booking, you must provide the information required by the booking form.

This may include your name, contact information, pickup location, destination, travel date and time, number of passengers and other journey details.

You are responsible for ensuring that the information entered during the booking process is correct.

3. Booking confirmation

After submitting a booking, booking information may be sent to the email address provided during the booking process.

Please check your email after making a booking and contact us if any of the booking details are incorrect.

4. Prices

Taxi and bus prices are based on the pricing structure published on our website and the canonical driving distance for the journey.

Our current pricing information, including indicative prices for popular destinations, can be found on the Prices page.

The applicable vehicle type and passenger capacity depend on the number of passengers travelling. The final fixed fare is calculated using the canonical driving distance between Schiphol Airport and the selected address.

5. Passenger capacity

Our standard taxi service is available for 1 to 4 passengers .

Our bus service is available for 5 to 6 passengers .

The number of passengers entered during the booking process must be accurate so that an appropriate vehicle can be arranged.

6. Pickup and destination information

Customers are responsible for providing accurate pickup and destination information.

Incorrect or incomplete address information may affect the ability to provide the service as requested.

If your journey details change after booking, please contact Schipholtaxi as soon as possible.

7. Airport journeys

Schipholtaxi provides transportation to and from Schiphol Airport.

Customers should allow sufficient travel time for their journey, including possible traffic, road closures and other circumstances that may affect travel time.

Schipholtaxi cannot guarantee a specific arrival time at the airport where travel time is affected by circumstances outside our control.

Schipholtaxi is not responsible for missed flights or other consequences resulting from delays or circumstances outside our reasonable control.

8. Luggage

Customers should provide accurate passenger and journey information when booking and should consider the amount of luggage they will be travelling with.

If you are travelling with unusually large or additional luggage, please contact us before travelling to confirm that the selected vehicle is suitable.

9. Changes to a booking

If you need to change your booking details, please contact Schipholtaxi as soon as possible.

Changes may be subject to availability and may affect the applicable price or vehicle type.

10. Cancellations

If you need to cancel a booking, please contact Schipholtaxi as soon as possible.

Cancellations should be made at least 2 hours before the scheduled pick-up time.

11. Flight delays

If your flight is delayed or your travel plans change, please contact us as soon as possible.

We will review the booking and the available options based on the circumstances and the information provided.

12. Customer responsibilities

Customers are responsible for:

• providing accurate booking information;
• providing a valid contact email address;
• providing accurate pickup and destination details, as applicable;
• providing the correct number of passengers; and
• informing Schipholtaxi of relevant changes to the booking as soon as possible.

13. Travel delays and circumstances outside our control

Travel times can be affected by circumstances outside the control of Schipholtaxi, including traffic, accidents, road closures, weather conditions, public events and other unexpected circumstances.

We will make reasonable efforts to provide the booked service, but we cannot guarantee that journeys will always take place without delay.

14. Personal information

Information provided during the booking process is used for the purpose of processing your booking and communicating with you about your journey.

For more information, please see our Privacy Policy .

15. Website information

We make reasonable efforts to keep the information published on the website accurate and up to date.

However, prices, services and other information may change from time to time.

16. Website availability

We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted availability at all times.

17. Liability

Schipholtaxi will take reasonable care when providing its services. However, we are not responsible for delays or problems caused by circumstances outside our reasonable control.

Nothing in these terms limits any rights or protections that cannot legally be excluded or limited under applicable law.

18. Applicable law

These terms and conditions are governed by the applicable laws of the Netherlands, unless mandatory applicable law provides otherwise.

19. Changes to these terms

We may update these terms and conditions when our services, booking process or legal requirements change.

The latest version will be published on this page.

20. Contact

If you have questions about these terms or your booking, please contact Schipholtaxi.